PRIVACY POLICY

Last Updated: May 15, 2025

Kai Kashi (“we”, “our”, “us”) is committed to protecting your privacy as a user of our eCommerce website, available at www.kaikashi.com.au. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

When you use our website or make a purchase, we may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (via secure third-party providers)

  • Order and transaction history

  • IP address and device information

  • Any communication you send to us (e.g., via contact forms or email)

2. How We Collect Information

We collect information when you:

  • Browse or interact with our website

  • Place an order or create an account

  • Subscribe to our mailing list

  • Contact us via email, chat, or social media

  • Enter a promotion or survey

3. Use of Your Information

We use your personal information to:

  • Process and fulfill orders

  • Send order confirmations and shipping updates

  • Provide customer service and respond to inquiries

  • Send promotional emails (you can unsubscribe at any time)

  • Improve our website, services, and user experience

  • Detect and prevent fraud or misuse of our services

  • Allow you to participate in interactive features of our service when you choose to do so

  • Protect our legal interests and fulfill our regulatory obligations; and/or

  • For any other reason that relates to the services we provide for the purpose of running our business.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Trusted third-party providers (e.g., payment processors, shipping companies, email platforms)

  • Legal or regulatory authorities if required by law

  • Other parties with your consent or as permitted by law

5. Security

We take reasonable steps to ensure your personal information is protected against unauthorised access, alteration, or disclosure. Transactions are encrypted and handled by secure third-party payment providers (e.g., Squarespace, Stripe, PayPal).

6. Storage and Overseas Disclosure

Some third-party service providers may be located overseas. We ensure these providers comply with Australian privacy laws or equivalent standards to safeguard your information.

7. Access and Correction

You may request access to your personal information or ask us to correct it if inaccurate. Please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and third-party tools (e.g., Google Analytics) to collect non-personal information for improving site performance, personalisation, and marketing.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

 

Kai Kashi

Email: hello@kaikashi.com.au

Phone: +61 468 827 980

Postal Address: 3 India Street, Inglewood, 6052

Perth, Western Australia